Common Macintosh problems

Table 7-4 Problems with Mac OS X

The printer driver is not listed in the Print Center or Printer Setup Utility.

Table 7-4 Problems with Mac OS X

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause

Solution

The software might not have been installed or was installed

Make sure that the PM and PE plug-ins are in the following hard-drive

incorrectly.

folder: Library/Printers/hp/laserjet/<product name>. If

necessary, reinstall the software. See the Getting Started Guide.

The device name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer

Setup Utility.

Cause

Solution

The device might not be ready.

Make sure that the cables are connected correctly, the device is on,

and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous or Bonjour is

selected, depending on the type of connection that exists between

the device and the computer.

The wrong device name, IP address, or Rendezvous or Bonjour host

Print a configuration page to check the device name, IP address, or

name is being used.

Rendezvous or Bonjour host name. Verify that the name, IP address,

or Rendezvous or Bonjour host name on the configuration page

matches the device name, IP address, or Rendezvous or Bonjour

host name in the Print Center or Printer Setup Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

The printer driver does not automatically set up your selected device in the Print Center or Printer Setup Utility.

Cause

Solution

The device might not be ready.

Make sure that the cables are connected correctly, the device is on,

and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

The software might not have been installed or was installed

Make sure that the printer PPD is in the following hard-drive folder:

incorrectly.

Library/Printers/PPDs/Contents/Resources/

<lang> .lproj , where <lang> is the two-letter language code for

the language that you are using. If necessary, reinstall the software.

See the Getting Started Guide.

The PostScript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/

Printers/PPDs/Contents/Resources/<lang>.lproj,

where <lang> is the two-letter language code for the language that

you are using. Reinstall the software. See the Getting Started

Guide.

The device might not be ready.

Make sure that the cables are connected correctly, the device is on,

and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

ENWW

Common Macintosh problems 77

Table 7-4 Problems with Mac OS X (continued) A print job was not sent to the device that you wanted.

Cause

Solution

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start Jobs.

The wrong device name or IP address is being used. Another device Print a configuration page to check the device name, IP address, or with the same or similar name, IP address, or Rendezvous or Bonjour Rendezvous or Bonjour host name. Verify that the name, IP address, host name might have received your print job. or Rendezvous or Bonjour host name on the configuration page matches the device name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility.

You are unable to print from a third-party USB card.

Cause

Solution

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause

Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting

• Check that your Macintosh supports USB.

• Verify that your Macintosh operating system is Mac OS X V10.2 or later.

• Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware troubleshooting

• Check that the device is turned on.

• Verify that the USB cable is connected correctly.

• Check that you are using the appropriate high-speed USB cable.

• Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

• Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE: The iMac keyboard is a nonpowered USB hub.

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