Solving Post Script PS errors

The following situations are specific to the PS language and might occur when several printer languages are being used.

Note To receive a printed or an onscreen message when PS errors occur, select this option in the

PS printer driver or the HP LaserJet Toolbox.

The job prints in Courier (the printer default typeface) instead of the typeface you requested.

Cause

Solution

The requested typeface is not downloaded. A personality switch might have been performed to print a PCL job just before the PS printing job was received.

Download the font you want to use and send the print job again. Verify the type and location of the font. Download the font to the printer, if applicable. See the software documentation.

A PS error page prints.

Cause

Solution

The print job might not be a PS job.

Make sure the print job is a PS job. Check to see whether the program expected a setup or PS header file to be sent to the printer.

Cause

Solution

This is a PS font error that occurs when you are using several fonts.

• Select Unlimited Downloadable Fonts in the printer driver.

Range Check

Cause

Solution

The tray settings are incorrect.

• Try printing from a different tray.

• Select Unlimited Downloadable Fonts in the printer driver.

Limit Check

Cause

Solution

The printer is out of memory.

• Reduce the complexity of the page.

• Use one of the other printer drivers.

• Send the print job in smaller pieces with a fewer number of pages.

• Install more memory.

Solving common Macintosh problems

In addition to the problems listed in Solving general printing problems, this section lists problems that can happen only when using the Mac OS, versions 9.1, 9.2, 9.3, and OS X, v. 10.1 and later.

Table 6-11. Problems in the Chooser

The printer driver icon does not appear in the Chooser (when using Mac OS, version OS X).

Cause

Solution

The software was not installed correctly.

The LaserWriter driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the systems folder. If not, install the LaserWriter driver from your Mac OS CD-ROM.

The interface cable might not be of high quality.

Make sure that you are using a high-quality interface cable.

An incorrect network might be selected.

Make sure that the printer is on the correct network. Select Network under Control Panels in the Apple menu and then select the correct network.

Table 6-11. Problems in the Chooser (continued)

The printer name does not appear in the Select a PostScript Printer box in the Chooser.

Table 6-11. Problems in the Chooser (continued)

The printer name does not appear in the Select a PostScript Printer box in the Chooser.

Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the Ready light is on.

The correct printer driver might not be selected.

Make sure that the correct printer driver has been selected in the Chooser (for example, LaserWriter).

An incorrect zone might be selected.

If the printer resides on a network that has multiple zones, make sure that the correct zone is selected.

The PS driver might not be installed.

Verify that the PS driver is installed.

The printer might not be selected in the Chooser.

Print a Configuration page to make sure that the printer has been selected in the Chooser.

[Simultaneously press ® (Go) and © (Cancel Job) on the printer.]

The printer driver does not automatically set up the selected printer even though you clicked Auto Setup in the Chooser.

Cause

Solution

The software was not installed correctly.

Reinstall the printer software. See the HP Color LaserJet 2550 Series Printer Getting Started Guide.

Table 6-12. Printing Errors

A print job was not sent to the printer that you wanted.

Cause

Solution

Another printer with the same or similar name might have received your print job.

• Check the name of the printer that appears on the Configuration page.

• Make sure that the cables are connected correctly, the printer is on, and the Ready light is on.

You cannot use the computer while the printer is printing.

Cause

Solution

Background Printing has not been selected.

For LaserWriter 8.6 and later: Turn Background Printing on by selecting Print Desktop on the File menu and then clicking Background Printing.

An encapsulated PostScript (EPS) file does not print with the correct fonts.

Cause

Solution

This problem occurs with some programs.

• Try downloading the fonts contained in the EPS file to the printer before printing.

• Send the file in ASCII format instead of a binary encoding.

Your document is not printing with New York, Geneva, or Monaco fonts.

Cause

Solution

The printer might be substituting fonts.

Select Options in the Page Setup dialog box to clear the substituted fonts.

Table 6-13. USB Problems

You are unable to print from a third-party USB card.

Cause

Solution

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected using a USB cable, the printer does not appear in the Macintosh Chooser after the driver is selected.

Cause

Solution

This problem is caused by either a software or hardware component.

Software troubleshooting

• Make sure that your Macintosh supports USB.

• Verify that your Macintosh has Mac OS 9.1, 9.2, 9.3, or OS X, v. 10.1 or later.

• Make sure that your Macintosh has the appropriate USB software from Apple.

Note

The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB device.

Hardware troubleshooting

• Make sure that the printer is turned on.

• Make sure that the USB cable is properly connected.

• Make sure that you are using the appropriate high-speed USB cable.

• Make sure that not too many USB devices are drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

• Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Note

The iMac keyboard is a non-powered USB hub.

0 0

Post a comment