Table 71Status Messages

Message

Description

Recommended Action

Numeric Listings

[Blank Display]

Nothing displayed at power-up. Control panel display remains blank.

If fans are functional on power-up:

1. Verify the input power, then check that CB101 and F101 are not open.

2. Check and reseat connector from the Control Panel to the Formatter PCA.

3. Remove any interface cables to the host.

4. Print an Engine Test to determine if the print engine is functional. If so, replace the Control Panel, then the Formatter pCa.

00 READY

The default ready message. The printer is ready to use.

No action required.

00 POWERSAVE

Printer is in Power Save mode. In Power Save mode all control panel keys operate normally.

Press any control panel key to take printer out of Power Save mode. Receipt of data or an error condition will also take the printer out of Power Save mode. The display will read 02 WARMING UP, and the job will print when the fuser has warmed.

00 OFFLINE

Printer is off line and cannot receive data.

Press EJ LfflM .

02 WARMING UP

The printer is warming up and is not ready to accept data.

Wait until the printer signals ready. If the message remains on continuously:

1. Disconnect interface cable from the printer, power off, then on. Problem may be caused by connecting the parallel cable to a serial port, or a bad host interface.

2. Check if Fusing Assembly is warming up. If not, replace the Fusing Assembly.

3. Replace the DC Controller PCA.

4. Replace the Power Supply Unit.

5. Replace the Formatter PCA.

04 SELF TEST

Printing a continuous self test.

Press FOTTTjei or S3B3G + EBD2B3HB to stop the test. Several more pages may print.

05 SELF TEST

Printer self test in process (non-printing).

No action required.

06 PRINTING TEST

Printing a self test.

No action required.

06 TYPEFACE LIST

Printing a Typeface List. (Note that PCL/PostScript formats are different.)

No action required.

Message

Description

Recommended Action

06 DEMO PAGE

Printing a Demonstration Page. (Note that PCL/PostScript formats are different.)

No action required.

06 CONFIG PAGE

Printing a Configuration Page.

No action required.

07 RESET

Follows a control panel ismn + IRffBff selection. The printer returns all Printing, PCL, Job, and installed personality (PS, etc.) Menu items to user-selected settings and clears buffered page data, clears temporary soft fonts, and clears temporary macros.

No action required unless the printer is receiving data. You may have to press HUTU + RBBHTI several times to prevent printing unwanted pages.

08 COLD RESET

The printer returns all Printing, PCL, Job, Config, Mem Config, Parallel, MIO (if installed), and the installed personality (PCL, PS, etc.) Menu settings to their factory default configurations, except for page count, MP Tray size, and display language.

Reconfigure the printer and MIO. When you install an MIO card, to reinitialize the control panel you may need to perform a cold reset. (Note: In a shared environment, this task should only be performed by the system administrator.) To perform a cold reset, hold down OH 20D3 while switching the printer ON until 08 COLD RESET appears in the display.

09 MENU RESET

Clears the page buffer, removes temporary data such as downloaded fonts, and sets user-selected defaults (such as Power Save) to their factory defaults.

To access, press HTRIT + RBBHT for about 10 seconds until RESET=MENU appears, then use the |Q key to select the kind of reset you want.

09 RST ACTIVE I/O

Clears the page buffer and removes temporary data such as downloaded fonts, but affects the active I/O port only.

Same as 09 MENU RESET above.

09 RESET ALL I/O

Clears the page buffer and removes temporary data such as downloaded fonts, but affects all I/O ports.

Same as 09 MENU RESET above.

10 RESET TO SAVE

You changed menu items while data, temporary fonts, or temporary macros were present in printer memory or while the printer was in the middle of a job.

Reset the printer. There are two choices:

1. To immediately activate the selections, press iwrnii + IRHSeT until 07 RESET appears (you will delete temporary macros, fonts, and buffered data).

2. Press HTTTT + M.v.uiffl! or OHLffB. Your changes will remain recorded in the menu (marked with an *), but will not become active until the printer is reset or the printer detects the end of the job.

Message

Description

Recommended Action

12 PRINTER OPEN

The front door is not firmly closed, or the toner cartridge is not installed correctly.

Make sure the toner cartridge is fully seated and the front door is firmly closed. If the message persists:

1. With the front door open, check that the sensor flag for Front Door Open Sensor (PS402) is not broken or stuck. (PS402 is located on the small Front Door Unit Terminal PCA on the front door under the Transfer Roller.)

2. Check functionality of the toner cartridge microswitch (SW501) on the High Vbltage PCA (activated by metal tab in the rear wall of the toner cartridge cavity, adjacent to the high voltage contacts).

3. Replace the DC Controller PCA.

13 PAPER JAM

Paper is jammed in the paper path, or a paper jam sensor may be stuck, causing a false paper jam warning.

The jam rate specifications are:

MP TRAY: 1 per 6000 CASSETTE: 1 per 4000

NOTE: Many variables can affect actual frequency of jams. The above specifications are intended as a general guideline only.

Remove jammed paper (see "Clearing Paper Jams" in the User's Manual). The front door must be opened and closed again before pressing I'ln'rre to resume.

The following are the most likely causes of repeated paper jam problems:

1. Paper cassettes not correctly loaded (refer to the User's Manual).

2. Print media does not meet specs or is in poor condition (refer to the Paper Specifications Guide).

3. The printer needs cleaning (refer to Chapter 4).

4. Pickup, Registration or Output rollers contaminated, worn or damaged.

5. Toner cartridge gears are worn or damaged (try a different cartridge).

6. Other paper path gears worn or damaged.

If no paper jams are found but the message persists (false paper jams):

1. Check paper jam sensor flags for sticking or damage. Paper movement is monitored by (2) paper sensors. PS 501, the Pickup Unit Sensor is located on the High Voltage Power Supply PCA high voltage power supply PCA;pickup unit sensor. PS401 is located on the small front door Unit Terminal PCA on the front door under the Fusing Assembly (remove the Fusing Assembly to see).

2. Replace the DC Controller PCA.

Message

Description

Recommended Action

14 NO TONER CART

The toner cartridge is missing or not installed correctly.

Insert a toner cartridge or make sure the cartridge is fully seated and the front door is fully closed, then press EQEQE to resume.

If the error persists:

1. Check functionality of the toner cartridge microswitch (SW501) on the High Voltage PCA (activated by metal tab in the rear wall of the toner cartridge cavity, adjacent to the high voltage contacts).

2. Check that the sensor flag for Front Door Open Sensor (PS402) is not broken or stuck. (PS402 is located on the small front door Unit Terminal PCA on the front door under the Transfer Roller.)

3. Replace the DC Controller PCA.

16 TONER LOW

The toner cartridge is running out of toner. If TONER LOW=CONT* is displayed, the printer will continue printing; if TONER LOW=STOP, the printer will stop printing and go off line.

Shake the toner cartridge or replace it. If TONER LOW=STOP, press or + to allow printing to continue (print quality will gradually degrade).

If the message persists:

1. Check the contact points on the left end of the toner cartridge and inside the toner cartridge cavity. (The Toner Low contact is the lower of the three.)

2. Replace the High Voltage PCA.

18 MIO INIT

The MIO card is initializing. This is a status message; during initialization the MIO is not active, but since the printer supports I/O switching, the printer remains on line.

No action required. Display will clear automatically (this may take up to a minute, depending on the card). However, if the message remains after 5 minutes a problem may exist in the network card or host. Consult the network documentation that came with the MIO card.

18 MIO NOT READY

The MIO card is not ready. The Bi-Tronics parallel port will continue to operate normally.

If the printer MIO card is operating correctly and communicating with the network, this message will disappear after approximately one minute and no action is required. If the MIO card is unable to communicate with the network, this message will remain for five minutes and then go away. In this case the printer is not communicating with the network (even though the message is no longer present). The problem may be a bad MIO card, bad cable/connection on the network, or a network problem. Consult the network documentation that came with the MIO card.

Message

Description

Recommended Action

Alphabetical Listings

FS DISK FAILURE

Printer detected a disk failure.

Printer operation may continue, provided access to the disk is not required. (The printer will substitute fonts if necessary.)

Press EJft + ICOntnUe , to continue printing when this error occurs.

Switch the printer OFF and then back ON. If the error continues:

1. Remove and reseat the disk drive, ensuring that the connector pins are fully seated in the connector on the Formatter PCA.

2. Run a control panel self test to verify presence of the disk drive (look for the text, "Installed options: Disk").

3. If the error persists, replace the disk drive.

MENUS LOCKED

The network administrator has locked out access to the control panel menu system, except for the Test Menu and MP Tray size.

See the network or printer administrator.

ME FEED envelope size

The printer requested that an envelope be manually fed. Envelope size may be: COMIO, MONARCH, DL, C5, B5, JPOST, or JPOSTD.

Insert the appropriate envelope size into the MP Tray and press OB E0D3 or IS2E3 + EEBE33E if MP Tray is not in "first" mode to print from the envelope feeder.

MF FEED paper size

The printer requested that media be manually fed. Paper size may be: LETTER, LEGAL, A4, EXEC, 11x17, A3, JIS B4, JIS B5, CUSTOM.

Insert the appropriate paper size into the MP Tray and press loirnirB ; or, press EBTT + CffntflBUB (if the MP Tray is not in "first" mode).

MP LOAD, PC LOAD, or LC LOAD paper size,or envelope size

The printer received a request for a paper or envelope size not available in the printer.

MP LOAD: Load MP Tray with the requested media. If the size is not selected in the printer control panel, use the ME EBBBH SHB key to enter the requested size, or press ISTf! + ICWTTnrfflB to draw the requested size from another source, if available.

Note: If MP LOAD remains in the display, you may have to clear the buffer by resetting the printer. Press EJE + IRBSBt.

PC or LC LOAD: Load the Paper Cassette or Lower Cassette with the requested media. Also, the back paper guide in the cassette must be set to the correct media size (the printer determines the media size by reading the location of this guide).

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