Ordering parts and supplies Parts

Order replacement parts from the companies listed in table 19 below Table 19. Authorized parts resellers in the United States Table 19. Authorized parts resellers in the United States 3949 Heritage Oak Court Simi Valley, CA 93063 Phone 805-306-2500 Fax 805-306-2597 Toll free 800-817-5957 17321 Eastman Street, Irvine, CA 92614-5523 Phone (949) 251-9000 Toll free 800-959-9601 New Town Commerce Centre, 4061 SW 47th Avenue Fort Lauderdale, FL 33314 Headquarters 3517 W. Beltline Hwy. Madison, WI...

Errors

These control panel error messages are listed alphabetically. Messages are accompanied by the cause of the message and steps to resolve the error. Table 11. Control panel error messages Table 11. Control panel error messages The product has experienced an internal hardware error. The product has experienced an internal hardware error. If the error persists, replace the laser scanner. The product has experienced an internal hardware error. Disconnect the power cable from the product, wait at...

Parts removal order

Use the following diagram to determine which parts must be removed before removing other parts Document scanner pickup roller Document scanner separation pad Output roller 1 Turn the HP LaserJet 3200 product so that you face the back of the product. 2 Lift open the door at the back of the product. 3 Push the anchors on each side away from the DIMMs. 4 If there is a DIMM in slot 1, lift it straight up to remove it, and then place it on an ESD mat. 5 Repeat step 4 for the DIMM in slot 2 (memory...

Translating the fax trace report

Print a fax log report (see the user guide for instructions). The fax log report contains information about the product's interpretation of the problem. Read the time sequences, looking for abnormal activity on the fax trace report. See Table 20, Fax phase sequence, and Table 21, Appropriate responses, to separate normal from abnormal activity. Fax abbreviations appear in Table 22. Identify the phase in which the error occurred. Note is an unidentified command. Examples of a successfully sent...

Solving paper feed problems

Use the following table to solve problems related to moving paper or documents through the HP LaserJet 3200 product. Table 14. Solving paper feed problems Table 14. Solving paper feed problems Paper is curled or wrinkled when using the paper output bin. Use the front paper output slot by opening the front paper path door. Reset the fuser mode to the default. Whenever possible, store paper in its sealed ream at room temperature. The document feeder tray guides are not set correctly, are broken,...

Solving imagequality problems

Use the following table to help solve problems with printed pages. See Solving paper feed problems in this chapter. Table 13. Solving image-quality problems Parts of the page around the edges aren't printing. Copies or scanned images are t light or too dark. The HP LaserJet 3200 product cannot print to the edge of the paper. The HP LaserJet 3200 product has minimum margins on each edge of 0.25 in 6.4 mm . To get the image to fit into this printable area, slightly reduce the size of the image....

Basic troubleshooting

When the product is connected to a grounded power source, the printer motor should rotate for approximately six seconds and the document scanner motor should rotate for approximately two seconds. 1. Verify that the product is plugged in. 2. Verify that the power cable is functional. 3. Verify that FU102 on the ECU is not open. 4. If all of these conditions are correct, replace the ECU. 1. Verify that the toner cartridge is present. 2. Verify that the printer door is closed. 3. Verify that paper...