And it does not stay attached to the printed page

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Cause

Solution

The inside of the printer is dirty.

Clean the print path. See, Cleaning the product and Cleaning the print-cartridge area.

The media does not meet HP specifications (for example, it is too moist or too rough).

Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide.

The driver is not set for the correct media.

1. On the Paper tab of the printer driver, under Type is:, select the correct media type from the drop-down list.

2. Select the correct media by using the HP Toolbox.

The power strip is not working correctly.

Plug the product directly into an working ac outlet.

The fuser temperature is too low. The fuser temperature varies according to the media type being used.

In the Paper tab of the printer driver, under Type is:, select the correct media type from the dropdown list.

If the error persists, replace the ECU. See, Engine controller unit.

The fuser film is torn or has holes.

Replace the fuser. See, Fuser.

The fuser film is damaged.

Check the fuser film for tears or holes. Replace the fuser if necessary. See, Fuser.

The print cartridge needs to be replaced.

Replace the print cartridge.

Repetitive vertical

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defects appear on the printed page.

Cause

Solution

If the repetitive mark occurs at equal distance between marks, either the print cartridge or a printer roller is damaged.

Use the defect ruler to identify the spacing. Check the appropriate component and replace if necessary. See Repetitive image defect ruler.

The internal parts have toner on them.

If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. Otherwise, clean the printer. See, Cleaning the product and Cleaning the print-cartridge area.

The driver is not set for the correct media.

1. In the Paper tab of the printer driver, under Type is:, select the correct media type from the drop-down list. (This affects the current print job only.)

2. Select the correct media from the HP Toolbox.

Characters are po<

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)rly formed and are producing hollow images.

Cause

Solution

The media is too slick.

Try a different media. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide.

The driver is not set for the correct media.

1. In the Paper tab of the printer driver, under Type is:, select the correct media type from the drop-down list. (This affects the current print job only.)

2. Select the correct media through HP Toolbox.

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