Power Adapter Problems

Verify that the correct power adapter has been used. 2. Verify that the power adapter connector is fully seated in the printer's power socket. 3. The user may not be pressing the Power button long enough. Press the button until the light turns on. 4. Check the voltage out of the power adapter. Replace power adapter if it is faulty. 5. The printer may be faulty. Return for repair.

Printer Light Indications

Push the paper release lever down and reposition paper. Push the paper release lever up and press the Paper Feed button to continue printing. The Change Cartridge light is blinking The printer is waiting for a new print cartridge. Remove the print cartridge and then reload the You may be printing a color document Change the print cartridge accordingly. Turn off the printer and turn it on again. If the problem still exists, press and hold down the Paper Feed...

Solving Color Print Quality Problems Continued

Printouts have black output where you 1. Verify that the black print cartridge is not installed. If it is, replace it with the color print cartridge and print the page. 2. If using Windows, verify that you have not selected Black Text or Grayscale print modes in the Printer Setup dialog box. If you have selected Automatic, be sure you have not selected Print in Grayscale, located immediately below the Manual button, in the Printer Setup dialog box. Characters, dots or lines are incomplete or...

Solving Black Print Quality Problems

Was print cartridge new when installed or was it a refilled cartridge If refilled, replace with a new cartridge. Hewlett-Packard does not recommend refilling print cartridges and cannot guarantee the quality from a refilled print cartridge. Also, refilled cartridges may be using ink formulations that can damage the service station. Verify that the cartridge has not expired. Run the print cartridge cleaning routine to clear the nozzles. If the print cartridge is running out of ink, replace the...