Error Messages And Codes

Two types of error messages can be viewed in the front panel display:

• Worded error messages

• System error codes

WORDED ERROR MESSAGES

Worded error messages indicate that a user error or an internal error has occurred. Some error messages require action to clear, and others are only displayed until the next operation is performed by the plotter. See Table 8-1.

Table 8-1. Worded Error Messages

Message

Error/Action

The plotter experienced an internal alignment failure. The window was lifted, or the front panel was used to perform some other action while pen alignment was proceeding. Press the "down" arrow to continue. Rerun pen alignment.

The calibration plot was loaded incorrectly, and it could not be measured. Press the DOWN ARROW to continue, then reload the calibration plot. Follow front panel instructions.

Plotter could not find edge of media during loading procedure using the optical sensor on the carriage. Note which carriage side failed (left or right). Check the leading edge of the media for unevenness; cut a straight edge if necessary and reload. Be sure to position the right edge along the perforated line on the entry platen when loading. Clean the roller. Check the line sensor.

The bail sensor did not properly detect the bail position. Check for an obstruction under the bail or bail flag, or if the cutting carriage is not pushed all the way to the right. Check the drop sense PCA and cable connectors.

The lever at the right of the plotter was lifted while the processor was busy. Lower the lever to continue.

Message

Error/Action

Media too small

Mispositioned Reload roll

Mispositioned Reload sheet

MIO data error

MIO error Comm. break

MIO error Handshake

Out of memory Data was lost

Remove media Lower lever

Media loaded for accuracy calibration or pen alignment is too small. Reload appropriate media.

Roll is mispositioned. Unload roll media. Open the roll cover and push the media roll all the way to the right so that it is flush against the media stop on the roll core. Reload media with the right edge no more than 0.2 inche^ (0.5 ci) from the perforated line on the entry platen. Remove any ink deposits on the drive roller. Ink deposits are reflective and can give false indications for detecting media edges.

Sheet is mispositioned. Remove it and reload it with the right edge no more than 0.2 inches (0.5 cm) from the perforated line on the entry platen.

The modular interface is configured incorrectly. Press the ENTER button to clear the message from the front panel display. Recheck the MIO configuration settings.

The flow of data from the computer to the plotter was prematurely stopped (e.g. by switching OFF the computer before all of the data was sent). Press the ENTER button to clear the message from the front panel display.

The modular interface is configured incorrectly. Press the ENTER button to clear the message from the front panel di lay. Check the handshake settings in the plotter's front panel, in the hardware configuration, and in the application iftware configuration. Adjust the settings as needed to ensure compatibility.

The current plot is too large for the plotter's buffer. Additional memory must be installed to plot drawing.

Pen checking is ON and an error has been detected. Press the UP ARROW if you want to load the pen. Press the DOWN ARROW if you want to continue without loading the pen.

An attempt to load media was made while the media load lever at the right of the plotter was raised. Remove the media, lower the lever, and reload media with the lever down.

Message

Error/Action

Roll misaligned Reload roll

RS-232 error Baud, parity

RS-232 error Handshake

Service pens Continue

Sheet misaligned Reload sheet

Switch power off Check media path

Switch power off Check pen path

Roll media is skewed. Unload roll media. Open the roll and push the media roll all the way to the right so that it is flush against the media stop on the roll core. Reload, making sure that the left/right media edges are even with the left/right roll core edges.

The RS-232-C interface is configured incorrectly. Yess the ENTER button to clear the message from the front panel display. Check the baud rate and parity settings in the plotter's front panel, in the hardware configuration, and in the application software configuration. Adjust the setting as needed to ensure compatibility. This error can also indicate a framing error caused by the wrong number of start/stop bits sent or the wrong data word length. The plotter expects 1 start bit, 7 data bits, 1 parity bit, and 1 stop bit.

The RS-232-C interface is configured incorrectly. Press the ENTER button to clear the message from the front panel display. Check the ' andshake settings in the plotter's front panel, in the hardware configuration, and in the application software configuration. Adjust the settings as needed to ensure compatibility.

Pen checking is ON and an error has been detected. Press the UP ARROW if you want to service the pens (replace or reseat). Press the DOWN ARROW if you want to continue athout servicing the pens.

Sheet media is skewed. Remove it and reload it so that the left/right edges being loaded into the plotter are square. The leading edge must be straight.

A servo shutdown has occurred in the X-axis. The drive roller cannot move or the roll feed spindle cannot freely rotate. The plotter may be jammed with media. Switch the plotter's power OFF. Check the media path and clear it if necessary. If necessary, troubleshoot the X-axis mechanics and circuitry.

A servo shutdown has occurred in the Y-axis. The pen carriage cannot move. The plotter may be jammed with media. Switch the plotter's power OFF. Check the pen path and clear if necessary. If necessary, troubleshoot the Y-axis mechanics and circuitry.

SYSTEM ERROR CODES

System error codes are hexadecimal-based numbers generally caused by internal system errors. See Table 8-2 for a list of system error codes and their respective descriptions and r,c-ommended corrective actions.

Table 8-2. System Error Codes

Error Code

Problem Description

Corrective Actions

010001

010011 010012

010013

010020

010021 010022 010023

Window sensor circuitry not operating correctly.

Bail sensor indicates the bail is up when it should be down.

Bail sensor indicates the bail is down when it should be up.

Bail is falling down (missing the detent).

ROM test failure.

DRAM test failure. Swath RAM test failure. EEROM test failure.

Check window sensor switch. Check that the sensor cable is connected to the front panel PCA. Disconnect the sensor cable connector from the front panel PCA and read the resistance between the pins. Values should read as follows:

Window Pins Up Down

1-2 ooQ oW

Replace defective wires or assembly. Replace front panel-to-main PCA cable. Replace front panel PCA. Replace the main PCA.

Use the bail sensor test to help troubleshoot.

Use the bail sensor test to help troubleshoot. Check for a sticky sensor flag.

Check for Mechanical problems. Perform the Bail Calibration.

Replace EPROMs. Replace main PCA.

Replace main PCA.

Replace main PCA.

Replace EEROM. Replace main PCA.

Error Code

Problem Description

Corrective Actions

010024 Pen interface ASIC test failure.

010025 Communication failure between the main and servo processors. Communication occurs through the processor support ASIC.

010026 Servo interrupts not occurring or not reaching the main processor through the processor support ASIC.

010027 Error in servo drive calculations.

010028 Error in EEROM chf cksum calculations.

010029 Error in EEROM write.

01002a RS-232-C loopback test failure.

01002b Centronics test failure.

01002c Servo processor communication error.

01002f DRAM test failure.

01^030 Failed communications

010031 between the carriage and main processors.

010032 Carriage ASIC test failure.

J10033 Pen interface ASIC and carriage ASIC link test failure.

010040 Error detected in X-axis servo feedback loop.

Replace main PCA. Replace main PCA.

Replace main PCA.

Replace main PCA.

Replace or clear EEROM. Replace ^ain pCA. Perform all calibrations. Press Enter to temporarily clear.

Replace or clear EEROM. Replace main PCA. Perform all calibrations.

Replace main PCA.

Replace main PCA. Replace main PCA.

Replace main PCA.

For all 01003X codes, check trailing cable connections and continuity. If needed, replace the main PCA or the carriage assembly.

Refer to 010030.

Refer to 010030.

Check X-encoder, encoder cable, main PCA.

Error Code

Problem Description

Corrective Actions

010041

010050

010051

010052 010080

020001 020002

030000

030001

030002

030003

030010

04xxxx

Error detected in Y-axis servo feedback loop.

Uppermost SIMM indicates a failure.

Next to uppermost SIMM indicates a failure.

Both upper and lower SIMMs indicate a failure.

RS-232-C data overflow.

Firmware problem. Bad EPROMS.

X-axis shutdown.

Y-axis shutdown. Y-axis friction too high. Y-axis failure

Excess friction in pen capping assembly

MIO interface error.

Check encoder strip, carriage assembly, trailing cable, main PCA.

Replace uppermost SIMM.

Replace next to uppermost SIMM.

Replace both upper and lower SIMMs.

Data byte was not read before another was entered into the UART. Replace main PCA. If problem remains report the firmware problem to the HP Response Center or the nearest HP Sales a id Support Office.

For all 2XXXX errors, report the firmware problem to the HP Response Center or the nearest HP Sales and Support Office. Note conditions before the error occurred. Include system configuration in the report.

All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis. Refer to SERVO CONTROL SYSTEM FAILURES in this chapter.

Refer to code 030000.

Check mechanical parts in pen capping assembly for binding.

If an MIO is installed, check the MIO setup. Then replace the MIO.

Error Code

Problem Description

Corrective Actions

05xxxx Plotter system errors found.

0B0111

Line sensor LED not bright enough.

0B030Z 0700xx

Large final residual correction.

Could not calibrate for the drop detect sensor location.

0f0lx0

Firmware error.

MIO problem is indicated. The most likely cause is the main PCA or the interconnect PCA. Replace the interconnect PCA. Replace the main PCA.

The optical sensor on the carriage has failed to locate lines drawn during the pen calibration routine. Reduce the ambient light. If the media is not clean and reflective, change the media. If the lines are faint, replace the pens. Clean lenses. Replace LED. Use the Edge detect test, found in the service menu, to help troubleshoot.

Refer to code 060111.

Check that the sensor and the sensor housing are properly aligned. Check that the service station cover is correctly seated over the sensor housing. Check that the sensor housing opening is clear of obstructions. Use the Pen nozzle and Drop detect tests, found in the service menu, to help troubleshoot. Use the Drop detect calibration, found in the service menu to recalibrate the position of the sensor. Check the drop sense cable connections. Replace the drop sensor.

Notify the HP Response Center or the nearest HP Sales and Support Office.

DISPLAY DATA PLOT

Display data is a plot feature, located under the "Utilities Menu', that allows you to plot the first and last 1000 bytes of graphic instructions of a plot file sent. This feature can be used to ensure proper data reception. The instructions will be plotted in ASCII. format.

To use the Display Data feature, do the following:

1. Remove any media from the plotter and make sure the plot queue is empty.

2. Enter the "Utilities" menu and select "Display Data". A front panel message will instruct you to send the plot file to the plotter.

3. When the plot file has been completely sent, press the front panel Enter button.

4. Load a sheet of A or A4 size media (portrait orientation). The first 1000 bytes of the plot file will be plotted.

5. Remove the sheet and load another sheet of A or A4 size media. The last 1000 bytes of the plot file will be plotted.

+1 0

Post a comment