Solving problems with Mac OS X

Table 3-1 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause Solution

The printer software might not have been installed or was installed Make sure that the printer PPD is in the following hard-drive folder: incorrectly. Library/Printers/PPDs/Contents/Resources/

<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the Getting Started Guide for instructions.

The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder: Library/

Printers/PPDs/Contents/Resources/<lang>.lproj , where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide for instructions.

The printer name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer Setup Utility.

Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous or Bonjour is selected, depending on the type of connection that exists between the printer and the computer.

The wrong printer name, IP address, or Rendezvous or Bonjour host name is being used.

Print a configuration page to check the printer name, IP address, or Rendezvous or Bonjour host name. Verify that the name, IP address, or Rendezvous or Bonjour host name on the configuration page matches the printer name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.

Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The printer software might not have been installed or was installed incorrectly.

Make sure that the printer PPD is in the following hard-drive folder:

Library/Printers/PPDs/Contents/Resources/

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.

Cause

Solution

<lang>.lproj, where <lang> is the two-letter language code for

the language that you are using. If necessary, reinstall the

software. See the Getting Started Guide for instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/

Printers/PPDs/Contents/Resources/<lang>.lproj ,

where <lang> is the two-letter language code for the language that

you are using. Reinstall the software. See the Getting Started

Guide for instructions.

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is

on, and the ready light is on. If you are connecting through a USB

or Ethernet hub, try connecting directly to the computer or use a

different port.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

A print job was not sent to the printer that you wanted.

Cause

Solution

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start Jobs.

The wrong printer name or IP address is being used. Another

Print a configuration page to check the printer name, IP address, or

printer with the same or similar name, IP address, or Rendezvous

Rendezvous or Bonjour host name. Verify that the name, IP

or Bonjour host name might have received your print job.

address, or Rendezvous or Bonjour host name on the configuration

page matches the printer name, IP address, or Rendezvous or

Bonjour host name in the Print Center or Printer Setup Utility.

You are unable to print from a third-party USB card.

Cause

Solution

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple

USB Adapter Card Support software. The most current version of

this software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is

selected.

Cause

Solution

This problem is caused by either a software or a hardware

Software troubleshooting

component.

• Check that your Macintosh supports USB.

• Verify that your Macintosh operating system is Mac

OS X v10.2 or later.

• Ensure that your Macintosh has the appropriate USB software

Troubleshooting common Macintosh problems 37

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause

Solution

Hardware troubleshooting

• Check that the printer is turned on.

• Verify that the USB cable is connected correctly.

• Check that you are using the appropriate high-speed USB cable.

• Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

• Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE The iMac keyboard is a nonpowered USB hub.

NOTE The iMac keyboard is a nonpowered USB hub.

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