Solving common Macintosh problems

In addition to the problems listed in "Solving general printing problems" on page 197, this section lists problems that can happen only when using the Mac OS, versions 9.1 to OS X.

Symptom Possible Cause Solution

Problems in the Chooser

The software was not installed correctly.

The interface cable might not be of high quality.

An incorrect network might be selected.

The printer name does not appear in the Select a PostScript Printer box in the Chooser.

An incorrect zone might be selected.

The LaserWriter driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the systems folder. If not, install the LaserWriter driver from your Mac OS CD-ROM.

Make sure that the printer is on the correct network. Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu and then select the correct network.

If the printer resides on a network that has multiple zones, make sure that the correct zone is selected in the AppleTalk Zones box in the Chooser.

The printer driver icon does not appear in the Chooser (when using Mac oS, version OS X).

Make sure that you are using a high-quality interface cable.

The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on.

The correct printer driver might not be Make sure that the correct printer driver has been selected in the selected. Chooser (for example, LaserWriter).

The PS driver might not be installed. Verify that the PS driver is installed.

The printer might not be selected in Print a Configuration page to make sure that the printer has been the Chooser. selected in the Chooser. [Simultaneously press ® (Go) and

(g) (Cancel Job) on the printer.] Check the AppleTalk name of the printer that appears on the Configuration page.

AppleTalk might be off. Make sure that AppleTalk is on. (The button next to Active is selected in the Chooser.) You might need to restart the computer to activate the change.

The printer driver Reinstall the printer software. See the getting started guide.

does not automatically set up the selected printer even though you clicked Auto Setup in the Chooser.

Printing Errors

A print job was not sent to the printer that you wanted.

Another printer with the same or similar name might have received your print job.

• Check the AppleTalk name of the printer that appears on the Configuration page.

• Make sure that the cables are connected correctly, the printer is on, and the Ready light is on.

You cannot use the computer while the printer is printing.

Background Printing has not been selected.

For LaserWriter 8.6 and later: Turn Background Printing on by selecting Print Desktop on the File menu and then clicking Background Printing.

Symptom Possible Cause

Solution

An encapsulated This problem occurs with some • Try downloading the fonts contained in the EPS file to the

PostScript (EPS) file programs. printer before printing.

does not print with • Send the file in ASCII format instead of a binary encoding.

the correct fonts.

Your document is not The printer might be substituting Select Options in the Page Setup dialog box to clear the printing with New fonts. substituted fonts.

York, Geneva, or Monaco fonts.

USB Problems

You are unable to This error occurs when the software When adding a third-party USB card, you might need the Apple print from a for USB printers is not installed. USB Adapter Card Support software. The most current version of third-party USB card. this software is available from the Apple website.

When connected This problem is caused by either a using a USB cable, software or hardware component.

the printer does not appear in the

Macintosh Chooser after the driver is selected.

Software troubleshooting

Make sure that your Macintosh supports USB.

• Verify that your Macintosh has Mac OS 8.6 or later.

• Make sure that your Macintosh has the appropriate USB software from Apple.

Note: The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB device.

Hardware troubleshooting

Make sure that the printer is turned on.

Make sure that the USB cable is properly connected.

• Make sure that you are using the appropriate high-speed USB cable.

• Make sure that not too many USB devices are drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

• Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Note: The iMac keyboard is a nonpowered USB hub.

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