Troubleshooting incorrect color printouts

symptom

cause

solution

Printouts are faded or dull-colored

Cause 1: Fast print quality is selected.

Solution 1: The Fast mode option is good for printing drafts. To achieve better-colored printout, select Normal or Best print quality in the printer driver. Use the Fast mode to print at a faster rate.

Cause 2: An incorrect paper type print setting is being used.

Solution 2: When printing on transparencies or other special paper types, select the corresponding paper type in HP's Print Settings dialog box. Use this dialog box to gain access to printer features from a software application, such as a word-processing and graphics application. Use the printer driver to select print quality, page orientation, paper type, and paper size.

Cause 3: An incorrect paper type is being used.

Solution 3: Some paper types are not suitable for use with the printer.

Cause 4: An ink cartridge is low on ink.

Solution 4: Check that all the lines are connected and printed properly. If the lines are broken, the ink cartridge is probably out of ink. Replace the ink cartridge with a new one. However, if the ink cartridge has been recently replaced, the cartridge is probably bad.

Colors are printing as black and white

Cause 1: The grayscale printing option is selected in the printer driver.

Solution 1: The grayscale printing option is probably selected in the printer driver.

1. Click Start , point to Settings, and then click Printers (Windows 95, Windows 98, Windows Millennium Edition, Windows NT 4.0, and Windows 2000) or Printers and Faxes (Windows XP).

2. Right-click the printer icon, and then click Properties (Windows 95, Windows 98, and Windows Millennium Edition), Document Defaults (Windows NT 4.0), or Printing Preferences (Windows 2000 and Windows XP).

3. For the PCL 5C printer driver, make sure the Print In Grayscale checkbox is cleared on the Color tab.

4. Click OK.

The wrong colors are printing

Cause 1: The Print in Grayscale option is selected in the printer driver.

Solution 1: The grayscale printing option is probably selected in the printer driver.

1. Click Start, point to Settings, and then click Printers (Windows 95, Windows 98, Windows Millennium Edition, Windows NT 4.0, and Windows 2000) or Printers and Faxes (Windows XP).

2. Right-click the printer icon, and then click Properties (Windows 95, Windows 98, and Windows Millennium Edition), Document Defaults (Windows NT 4.0), or Printing Preferences (Windows 2000 and Windows XP).

3. For the PCL 5C printer driver, make sure the Print In Grayscale checkbox is cleared on the Color tab. For the PostScript printer driver, make sure that Print Color as Gray is turned off in the Device Options tab (Windows 95, Windows 98, and Windows Millennium Edition); Monochrome is not selected on the Page Setup tab (Windows NT 4.0); or Black and White is not selected on the Paper/Quality tab (Windows 2000 and Windows XP).

4. Click OK.

Cause 2: The color cartridge is empty.

Solution 2: When colors are completely wrong, the printer might have run out of one or more colors of ink.

Cause 3: The printheads are clogged or need cleaning.

Solution 3: Whenever print quality noticeably decreases, it is a good idea to clean the printheads.

Bleeding colors in printout

Cause 1: The print setting is using too much ink.

Solution 1: Some paper type settings (such as transparency) and print quality settings (such as Best) require more ink than others. Choose different print settings in the printer driver. Also, make sure that the correct paper type is selected in the printer driver.

Cause 2: An incorrect paper type is being used.

Solution 2: Some paper types are not suitable for use with the printer.

Cause 3: The ink cartridges have been refilled.

Solution 3: HP does not guarantee or support refilled ink cartridges. Refilling processes and the use of incompatible inks might disrupt the intricate printing system, potentially resulting in reduced print quality and even printer damage.

Colors do not line up properly with each other

Cause 1: The printheads need to be aligned.

Solution 1: The printheads on the printer are automatically aligned when a printhead is replaced. However, print quality might improve by aligning the printheads.

Cause 2: Graphics in the document are not placed properly.

Use the zoom or print preview feature of the software to check for gaps in the placement of graphics on the page.

troubleshooting incorrect color printouts troubleshooting incorrect color printouts index

base firmware, 30 C

changing the LCD control panel language, 1, 29 cleaning the printer, 1, 3, 24 creating watermarks, 2, 3, 43 E

enlarge or reduce documents, 2, 41 extending tray 1 or tray 2, 1, 14 L

loading the front manual feed, 1, 15 loading the rear manual feed, 1, 15 P

personality firmware, 30, 32

Printer Firmware Upgrade utility, 2, 3, 32, 33

Printer status tab, 2, 44

printing on both sides of the paper, 2, 3, 5, 42 printing on heavy paper, 18, 19 printing on transparencies, 18, 68 R

replace an ink cartridge, 28 T

transparency sensing, 29 U

upgrading firmware through DOS, 3, 31

Module table of contents

Support 1

printer interfaces 5

ink supply station 6

service station 7

paper path 8

single-sided printing 8

double-sided printing 9

paper path - paper motor drive 9

pulling paper into printer 9

feeding paper through printer 9

ejecting paper from printer 10

electronics 11

power PCA 12

carriage motor 13

driving carriage across page 13

sensors 14

LCD controls 15

buttons on the control panel 15

special printer operation modes 16

front panel display state 16

button operations in different display states 16

menu system 17

LCD messages 18

Status Messages 18

Informational Messages 18

Interactive Messages 19

Warning Messages 21

Printer Status Messages 23

media ease of use strategy 24

media ease of use (meou) user settings 24

meou rules 24

mapping media type ids to tray types 26

common use scenario 26

key driver improvements 28

driver SKU matrix 29

windows XP statement 30

windows XP statement 30

troubleshooting process 31

check the printer setup 31

check the computer 31

print a test page 31

printer status issues 32

connectivity problems 33

on-site parts dispatch 34

list of on-site parts 34

crew/user-replaceable parts 35

field replacement unit: customer replaceable parts 36

Remanufacturing requirements for exchange units 36

Considerations for transportation: Ink Tubes 36

Exchange units: Check cleanout presence 36

Check accessories presence 36

repackaging by customer to return to hp 37

repackaging kit: setup the exchanged unit 38

steps to setup the exchanged unit 38

Lubricants 38

Screws 38

product escalation path by region 39

USA 39

Canada 39

Latin America 39

Europe 39

Asia Pacific 39

table of figures printing sequence 5

paper path for single-sided printing 10

paper path for double-sided printing 11

physical layout of power PCA 14

buttons on the control panel 17

PCL5 card 38

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