Printing System Problems Causes and Solutions Continued

Problem

Possible Cause

Solution

The printer does

The printer-to-

1. Switch off the printer, disconnect the printer

not print. (All lights are blinking)

computer connection failed.

cable, switch the printer on.

2. If the Power light comes on and the Form Feed light remains off, print a sample page.

3. If the sample page prints, the printer is not the problem.

4. Reconnect the printer cable and re-send the file.

5. If the problem persists, the problem may be with the printer cable, the cable connections, or the computer port. (First, try another printer cable.)

The printer has failed.

1. Switch off the printer, disconnect the printer cable, switch the printer on.

2. If all lights begin blinking again, the printer is faulty.

Printout contains

The wrong printer

Verify that the proper printer driver is selected. The

garbled text characters (such as hearts or smiling faces), or distorted graphic images.

may be selected.

printer driver's name should appear in the installed printer's dialog box (MS Windows).

The printer-to-computer connection failed.

1. Switch off the printer, disconnect the printer cable, and switch the printer on.

2. Print a self-test page.

3. If the self-test page prints, the printer is not the problem.

4. Reconnect the printer cable and re-send the file to the printer.

5. If the printout is still garbled, the problem may be with the printer cable, the cable connections, or the computer host. Try another printer cable. Try a different computer.

Paper does not

The printer did

If the software does not send automatic form-feed

eject from the

not receive a

commands, press the Form Feed key on the printer

printer.

form-feed command.

to initiate a manual form-feed.

Continued on next page

HP DeskJet 400

Printer

System Troubleshooting Hints

Printing System Problems, Causes and Solutions (Continued)

Problem

Possible Cause

Solution

Colors in the

The printer driver

Verify that print cartridges are at room temperature

printout do not match the colors on the monitor.

settings may not be correct for your monitor.

and have plenty of ink, then try the following:

1. Verify that Complex Color Printing or Color Match option is selected in the Options menu of the Printer Setup menu.

2. Try a different dithering method. See the "User's Guide" for your printer for dithering recommendations.

The printout contains faint or fuzzy print.

The printer driver settings, the pens, or the selected media may be faulty.

Verify that print cartridges are at room temperature, and have plenty of ink. Verify that print settings are appropriate for the media selected. Make sure correct print settings are selected in the printer driver. (The printer driver settings should appear in the Installed Printers dialog box.)

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